It is the objective of Lolad Health Care that service users shall be cared for in a clean, comfortable and safe environment, and they should be treated with respect and dignity and be sensitive to their individual needs and abilities. In addition, staff will be responsive to the individual needs of the service users and ensure to provide adequate quality of care in a friendly and compassionate ways within their respective environments.
To be able to achieve this, our dedicated team are to provide clients with a better quality of life and giving them the opportunity to be involved in making personal decisions on their care planning and lifestyle.
To meet up with these service users’ needs the care service is designed to achievable objectives of the following:
To provide services of the highest quality, improve and sustain the client’s overall quality of life.
To ensure individuals’ needs and values are respected irrespective of religion, culture, race or ethnicity, sexuality and sexual orientation, marital status, political affiliation, parenthood and disabilities or impairments.
To ensure care services are delivered in agreement with the statement of Terms and conditions agreed upon on the commencement of the service.
To ensure care users receive up to date information on the company’s procedures on handling complaints, comments and compliments and how to use it.
To work in partnership with clients’ families and other members of multidisciplinary health professionals.
To welcome and encourage feedback from our service users in order to assert services provided are of the highest quality.
To ensure services are delivered with competent and well trained staff who have been assessed for the capacity to carry out their duties.
To ensure staff treat each other with respect, professionalism and consideration.
